Staysure Trustpilot Reviews 2025: Is This Travel Insurance Company Really Worth It?

Choosing the right travel insurance provider can be overwhelming, especially with so many companies making big promises. That’s where real user feedback becomes essential. One of the most popular UK-based travel insurers, Staysure, has received thousands of Trustpilot reviews that give insight into its service quality, claims process, and policy value.

In this article, we break down what actual customers are saying on Trustpilot in 2025, analyze the features of Staysure’s travel insurance plans, compare them to alternatives, and guide you on how to buy the best coverage.

What Is Staysure?

Staysure is a UK-based travel insurance company founded in 2004, known for catering to over-50s travelers and people with pre-existing medical conditions. They offer a range of policies from single trip to annual multi-trip coverage, with optional add-ons like cruise cover and gadget protection.

What makes Staysure stand out is its flexibility, competitive pricing, and the ability to cover more than 1,000 medical conditions—something rarely found in standard policies.

What Are Trustpilot Reviews Saying About Staysure?

As of 2025, Staysure holds a 4.5-star rating on Trustpilot with over 250,000 reviews. The majority of customers praise their easy-to-understand policies, reliable claims service, and friendly customer support.

Positive Review Themes

Most 5-star reviews on Trustpilot mention:

• Straightforward online application and quote process

• Helpful and polite call center agents

• Clear policy documents and terms

• Quick turnaround for claims and renewals

One user wrote:

“Staysure has been my go-to for years. They’ve always handled my claims quickly and with empathy. The website is easy to navigate, and I love the option to tailor my coverage.”

Negative Review Themes

Some of the 1–2 star reviews raise concerns about:

• Delays in claim payments during high-volume periods

• Limited emergency support outside working hours

• Confusion over exclusions in the fine print

These experiences, while less frequent, highlight the importance of reading all terms and contacting customer service for clarification before purchasing.

Key Benefits of Staysure Travel Insurance

Staysure is not just popular for its pricing—it’s packed with travel-specific features that solve real-world problems travelers face. Here’s why their policies rank high on Trustpilot.

Medical Condition Coverage

Staysure offers coverage for over 1,000 pre-existing conditions. This includes common issues like diabetes, high blood pressure, and asthma, and even less common diagnoses.

For older travelers or those with medical needs, this opens doors that traditional insurers simply don’t.

No Upper Age Limit

Many travel insurers impose age limits on their coverage, especially for annual policies. Staysure has no upper age limit, making it one of the most inclusive options in the market.

Flexible Add-ons

You can tailor your plan with extras like:

• Cruise cover (including missed port departure)

• Gadget cover (phones, tablets, cameras)

• Winter sports insurance

• Terrorism cover

• Cancellation for any reason (CFAR)

This modular approach gives you the freedom to create the perfect policy for your trip.

Real-World Product Examples and Who Should Use Them

Here are five examples of Staysure travel insurance plans that have earned consistently high Trustpilot reviews. Each offers a unique value depending on your travel needs.

1. Staysure Single Trip Travel Insurance

Perfect for one-time travelers, this plan is ideal for vacations, business trips, or family holidays. Coverage includes:

• Up to £10 million in medical expenses

• Trip cancellation up to £5,000

• Personal belongings cover

Use Case:
Ideal for travelers who are taking one planned trip, especially if they have health conditions. It’s a great fit for annual family vacations or cruises.

2. Annual Multi-Trip Insurance

Frequent flyers and business travelers love this option. It offers:

• Unlimited trips up to 50 days each

• Comprehensive cancellation and medical coverage

• Optional winter sports add-on

Use Case:
Ideal for retirees traveling often, or professionals taking multiple European trips a year.

3. Cruise Travel Insurance

Cruise holidays require specialized coverage. Staysure’s cruise plan includes:

• Missed port departures

• Cabin confinement compensation

• Shore excursion cancellations

Use Case:
Essential for anyone cruising in the Caribbean, Mediterranean, or Alaska, where itineraries are vulnerable to weather changes.

4. Over 50s Travel Insurance

This is Staysure’s flagship product. It includes pre-existing medical conditions and comprehensive travel coverage tailored for mature travelers.

Use Case:
Seniors going on a cultural or leisure trip often need more robust medical coverage and no age limit restrictions.

5. Winter Sports Travel Insurance

A must-have for skiers and snowboarders. It includes:

• Off-piste skiing with a guide

• Lost/damaged equipment

• Avalanche or piste closure compensation

Use Case:
European or North American ski trips where slope-related risks are common.

Why People Choose Staysure Over Competitors

Customers consistently rate Staysure highly on Trustpilot due to a mix of affordability, flexibility, and customer service.

Technology Benefits

Staysure’s online portal allows policy management, document download, and claims submission without the need to call. Their mobile-optimized site and automatic policy renewal system reduce hassle.

Reputation & Trust

Being featured by Which?, MoneySavingExpert, and holding Defaqto 5-star ratings for several products, Staysure has built credibility over time.

How to Buy Staysure Travel Insurance

Buying is simple and can be done in minutes:

1. Visit the official website 👉 www.staysure.co.uk

2. Click “Get A Quote”

3. Choose your destination and dates

4. Enter health details and traveler info

5. Select optional add-ons

6. Review pricing and buy online

You’ll instantly receive documents by email and can download the app to manage your policy digitally.

FAQ

Is Staysure a reliable insurance provider?
Yes. Staysure has over 250,000 Trustpilot reviews and an average 4.5-star rating. They are FCA-regulated and have received 5-star Defaqto ratings on several products.

Does Staysure cover COVID-19?
Yes. All policies include COVID-19 protection, including cancellation and emergency medical expenses, subject to policy terms.

Can I get a refund if I cancel my trip?
If you’ve purchased cancellation cover and your reason meets the policy criteria (such as illness or government travel bans), you can submit a claim for a full or partial refund.