Staysure Insurance Trustpilot Reviews 2025: Real Customer Feedback, Plans & How to Buy
When choosing a travel insurance provider, nothing speaks louder than real customer feedback. With over 250,000 verified reviews, Staysure Insurance has built a strong reputation on Trustpilot. But what exactly are travelers saying? Are the policies worth the price? And which plan suits your needs best?
This comprehensive guide breaks down the current Trustpilot reviews of Staysure Insurance in 2025, highlights the most recommended insurance products, and offers real-world advice on how to purchase the right policy for your travel needs.
Understanding Staysure Insurance and Its Market Position
Staysure Insurance is a UK-based company specializing in travel insurance for individuals over 50 and those with pre-existing medical conditions. Founded in 2004, it now insures over 10 million customers and is recognized for its wide coverage, transparent policies, and excellent customer service.
Unlike many competitors, Staysure offers:
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No upper age limit on most policies
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Coverage for over 1,000 medical conditions
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Modular policy design with optional extras
Its customer-first approach has earned it thousands of 5-star reviews on Trustpilot, where users share both praise and constructive feedback.
What Are People Saying on Trustpilot?
As of 2025, Staysure Insurance holds a 4.5-star rating on Trustpilot, with more than 250,000 reviews. Here’s what the data reveals:
Positive Trustpilot Review Highlights
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Clear documentation and pricing
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Fast, easy quote process online or by phone
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Excellent support for customers with health conditions
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Reliable handling of claims and reimbursements
A typical review reads:
“I’ve used Staysure for years and they’ve never let me down. Clear policies, fair prices, and always great when I needed to claim.”
Negative Feedback Themes
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Some delays in claim processing during peak periods
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Confusion over fine print on exclusions
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Limited weekend emergency phone support
Most negative reviews are tied to peak season stress or misunderstandings of policy conditions, emphasizing the importance of reading all documentation before purchase.
Top-Rated Staysure Insurance Products You Should Know
Based on Trustpilot reviews and customer demand, here are five standout insurance products from Staysure. Each is designed for different use cases and travel preferences.
1. Single Trip Travel Insurance
This policy is ideal for one-off holidays, family trips, or short business travel. Customers praise its affordability and coverage flexibility.
Key Benefits:
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Covers emergency medical expenses up to £10 million
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Includes trip cancellation up to £5,000
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Optional gadget cover and COVID-19 protection
Use Case:
Perfect for anyone planning a single international trip who wants peace of mind without recurring costs.
2. Annual Multi-Trip Travel Insurance
Best suited for frequent flyers, this plan allows unlimited trips throughout the year with 45- or 50-day trip length options.
Why People Love It:
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One-time payment for year-round coverage
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Includes over 1,000 pre-existing conditions
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Available worldwide, including the USA, Canada, and Australia
Use Case:
Ideal for retired couples or business travelers who fly multiple times a year and want predictable, ongoing coverage.
3. Cruise Travel Insurance
This add-on plan is highly rated on Trustpilot for its cruise-specific benefits, such as:
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Missed port departure
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Cabin confinement
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Shore excursion cancellation
Use Case:
For cruise-goers sailing through the Caribbean, Mediterranean, or Alaska, this plan ensures you’re not out of pocket for itinerary disruptions.
4. Over 50s Travel Insurance
Tailored for travelers aged 50+, this is Staysure’s signature offering. It includes:
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No upper age limit
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Extensive medical condition coverage
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Full COVID-19 protection
Use Case:
Perfect for senior travelers who need comprehensive, worry-free coverage without age barriers.
5. Winter Sports Insurance
This add-on is a favorite for skiers and snowboarders heading to alpine destinations.
Key Benefits:
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Off-piste skiing (with guide)
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Avalanche delay protection
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Ski equipment cover
Use Case:
Adventure-seekers heading to France, Switzerland, or Canada for ski season.
Why People Choose Staysure Over Other Insurers
Inclusive Medical Coverage
Staysure’s standout feature on Trustpilot is its ability to insure travelers with complex medical histories. Customers with conditions like cancer, diabetes, heart disease, and arthritis can often get covered with no hassle.
Transparent Policies and Fair Pricing
Compared to many competitors, Staysure earns high marks for clarity and honesty in pricing. The online quote system clearly outlines what’s included, helping users make informed choices without feeling misled.
Award-Winning Customer Service
Many reviews mention how helpful and knowledgeable the phone agents are—especially when it comes to explaining terms or assisting elderly customers.
How to Buy Staysure Insurance Online
Purchasing a policy takes less than 10 minutes. You can either use the self-service quote builder or contact their call center.
Steps to Buy:
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Click “Get a Quote”
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Choose between a single trip or a multi-trip
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Input your trip details and pre-existing medical conditions
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Customize your add-ons (cruise, gadgets, COVID cover, etc.)
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Complete checkout and receive documents via email
Buying online also gives access to the My Staysure Account, where you can manage documents, renew coverage, or file a claim.
FAQ
Is Staysure a good insurance company according to Trustpilot?
Yes. With over 250,000 reviews and a 4.5-star average rating, Staysure is one of the most trusted UK travel insurance brands.
Does Staysure cover COVID-19 cancellations and treatment?
Yes. All policies include COVID-related medical expenses and trip cancellation if you test positive or are denied boarding.
Can I cancel my policy after purchase?
Yes, you have a 14-day cooling-off period for a full refund—provided you haven’t traveled or made a claim.
